Returns & Exchanges – allumbrellass.com

☔ Hassle-Free Returns

✓ 30-Day Policy: From delivery date
✓ Free Returns: US customers (prepaid label)
✓ Full Refund: Original payment method

◼ How to Return

  1. Log in to your Account Dashboard
  2. Select “Initiate Return”
  3. Choose refund or exchange
  4. Print weatherproof return label

✓ Accepted Conditions

• Unused/unopened umbrellas
• Original protective sleeve intact
• All tags/stickers attached

✗ Non-Returnable Items

• Custom/monogrammed umbrellas
• Final sale items (clearly marked)
• Used/opened automatic mechanisms

🔄 Exchanges

For size/color changes:

  1. Return original item first
  2. Use code EXCHANGE10 for 10% off new order

⏳ Refund Processing

• 5-7 business days after we receive return
• Original payment method only
• Deductions:

  • Original shipping costs
  • International return fees

🌍 International Returns

• Customer pays return shipping
• Must include commercial invoice
• Refund excludes duties/taxes

⚠️ Defective Products

For mechanical/quality issues:

  1. Submit video demonstrating defect
  2. Receive prepaid return label
  3. Choose replacement or refund

FAQ

❯ What if my umbrella arrived damaged?
Contact us within 48 hours with photos for immediate resolution

❯ Can I return without original packaging?
Yes, but $7.95 restocking fee applies

❯ How are warranty claims handled?
Different process – see our Warranty Terms